Topic | Key rule |
Membership | Choose rolling, 3, 6 or 12-month minimum term. Fixed terms roll monthly after the minimum term. Rolling cancellation requires 30 days’ notice. |
Bookings | Book up to 7 days ahead. Cancel at least 24 hours before. Late cancellation/no-show loses the class credit. Repeated no-shows on Unlimited may restrict advance booking temporarily. |
PT | Give at least 24 hours’ notice or the session is normally charged. Genuine emergencies can be considered. |
Freezes | Available with approval where you cannot reasonably train for more than 3 weeks; normally up to 3 months. The contract end date moves by the frozen period. |
Health | Complete health screening, update us about relevant changes, and do not train with contagious illness/skin infection. |
Conduct | Respect • Discipline • Courage • Wisdom • Community. No bullying, harassment, discrimination, threats, unsafe behaviour, drugs/alcohol, theft or inappropriate conduct. |
Juniors | Under 13s must be collected. Ages 13–17 may leave alone only with written parental permission. Formal sparring needs parental consent; competition needs parental consent + Head Coach approval. |
Media | Promotional photo/video consent is optional. Marketing opt-in is separate. No recording in the toilet/changing area. |
Safeguarding | DSL: Nuakai Aru. Immediate danger: 999. If a safeguarding concern involves the Head Coach/DSL, use BMABA or statutory safeguarding routes directly. |
Privacy | Vital Force Developments Ltd is the data controller. Privacy enquiries: info@lionheartmuaythai.com. ICO registration C2024283. |